Senior Account Manager - APAC

About Assai

At Assai, we provide transparency and control in complex, asset heavy industries. Our AI powered engineering data platform supports teams across the entire asset lifecycle, from design and construction to operation and decommissioning. It creates a single source of truth for engineering documents and data.

With Assai, clients can unlock, integrate, enrich, and control their technical information, enabling better decisions, faster execution, and stronger project outcomes. We help global leaders in energy, utilities, petrochemicals, and other asset-heavy industries save time, reduce risk, and stay fully in control of their projects and operations.

Assai brings clarity to complexity.

The Role

The Senior Account Manager plays a crucial role in nurturing and managing relationships with existing accounts, ensuring satisfaction, and identifying opportunities for account growth. This position also includes elements of business development within the Oil & Gas, Chemical, and Energy industries. The role involves collaborating with re-sell/SI partner(s) and the Assai team to ensure seamless service delivery and customer success.

Responsibilities

• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.

• Act as the primary point of contact for assigned accounts, addressing their needs and aligning them with Assai’s solutions.

• Identify opportunities to expand product usage or introduce new services within existing accounts.

• Conduct regular status and strategy meetings with client management to gain insights and foster trust.

• Manage account-specific projects, including coordination with internal and external stakeholders.

• Oversee the preparation of proposals and quotes tailored to client needs.

• Collaborate with the business development team to identify and pursue upsell or cross-sell opportunities.

• Occasionally assist in new client acquisition by leveraging existing relationships and market insights.

• Attend relevant events, conferences, and meetings to represent Assai and strengthen client relationships (approximately 4 trips outside Malaysia annually).

Working Conditions

Assai Software Services offers a diverse and flexible job in a growing international organization with good future perspectives. At work, we have an informal culture with a team-spirit and hands-on environment, where good employment conditions apply. Assai is an innovative organization where you have the opportunity to shape your own tasks and responsibilities, taking the organization objectives into account. The job takes place in our office in Kuala Lumpur and we are looking for a full time employee (40 hours).

Our Values

We foster empowerment and like to stimulate a ‘can do’ mentality by also being supportive of each other and our customers. By closely working together, we are continuously looking for improvements, which will support our effectiveness in our roles.

Additional Information

• Work location is our office in Kuala Lumpur (the Netherlands)

• You will need to live in and have a work permit for Malaysia. We will not accept applications without this requirement. 

• Full-time employment (40 hours per week);

• Possibility to work partly from home (40%);

• Competitive salary, based on qualifications and experience, Bonus component based on KPI’s.

• Bachelor's Degree in IT/Engineering or equivalent relevant experience.

• Experience in account management, preferably in software sales (SAAS) as well as the Oil & Gas/Energy industry.

• Strong understanding of operational processes such as project management, engineering, and maintenance.

• Proven ability to build lasting relationships across multiple levels within client organizations.

• Results-driven and proactive in solving customer issues.

• Fluent in English; additional regional languages are a plus.

• Analytical mindset and attention to detail.

• Energetic team player with a collaborative spirit and forward-thinking attitude.